In which countries may I purchase?
Currently it is possible to purchase in all the countries of the world.

In which languages may I search?
The languages to search the pages selected are: Italian, English. Select the domain of your country to order in your language. Currently there are enabled the following domains: (Italiano) (Inglese)

Items marked with the words "Sold Out" will be provided at a later time?
If an item is sold out we will try to restock it as soon as possible.

Will I receive the same product shown in the picture?
Yes, but being handmade products there may be slight differences in the finish.

Will I receive regular e-mail updates about news and Kelton offers?
Yes, but you must subscribe. You will then receive information about news, offers and Kelton offers and events.

Can I unsubscribe from the Kelton newsletter?
You can unsubscribe easily by going under "Newsletter". Provide data and select "Send".

How can I retrieve my password if I have forgotten it?
If you have forgotten your password you can request it by going under "My Account" in the "Forgotten password". You will receive an e-mail with a new password.

How can I be sure that you I have successfully submitted my order?
After having sent the order you will receive a confirmation e-mail. If you do not receive confirmation please contact our Customer Care.

Will I be informed about the status of my order?
Yes. Go to the "Recent Orders" of your account. Here you can check the status of your order in real time.

Can I delete an item from my order?
Yes. Before sending your order you can delete the item that you no longer wish to receive from the shopping cart.

What can I do if I receive a damaged item?
Kelton sells only items in perfect condition. If you should happen to receive an exceptionally defective product please contact our Customer Care.

What can I do if I receive a wrong item?
If you should you receive a wrong item that you ordered please contact our Customer Care.