Products purchased online can be returned within 14 days of receipt thereof. The product you wish to return must be in perfect condition. We need to have the purchase receipt and return form duly completed. The reimbursement prices of products will only be returned by crediting the credit card used for purchase. Shipping costs when returning the product will not be refunded. You request a refund as a consignment.
Please note that in any case, any customs or import duties imposed on products returned to Italy will be borne by the customer.
Products purchased online can be changed within 15 days of receipt thereof. The product you want to change must be in perfect condition. You need proof of purchase and return the form duly completed (download here). You may change a product during delivery (shipping costs of the new product will be charged to the customer).